Privacy Policy
Introduction
This Privacy Policy explains how WILLIS PROPERTY MANAGEMENT LONDON LTD collects, uses, and protects your personal data.
We are committed to protecting your privacy and handling your data transparently.
What Data We Collect
We may collect:
- Information you provide
- Name
- Email address
- Phone number
- Property details or enquiry information
- Automatically collected data
- IP address
- Browser type
- Website usage data (via cookies)
How We Use Your Data
We use your data to:
- Respond to enquiries
- Provide property services
- Manage landlord and tenant relationships
- Improve our website
- Comply with legal obligations
Legal Basis for Processing
We process your data under:
- Legitimate interest (responding to enquiries)
- Contractual necessity (property services)
- Legal obligation (compliance checks such as Right to Rent)
Sharing Your Data
We may share your data with:
- Landlords and tenants (where relevant)
- Referencing agencies
- Contractors and maintenance providers
- Legal or regulatory authorities
We do not sell your data.
Data Retention
We retain your data only as long as necessary:
- Enquiries: typically up to 12 months
- Client records: in line with legal and regulatory requirements
Your Rights
Under UK data protection law, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Object to processing
- Request data portability
Data Security
We take appropriate measures to protect your data, including:
- Secure servers
- Access controls
- Confidential handling of client information
Cookies
Our website uses cookies to:
Improve user experience
Analyse website traffic
You can control cookies through your browser settings.
Third-Party Services
We may use third-party tools (e.g. analytics providers).
These providers may process data on our behalf in compliance with data protection laws.
Contact
For any privacy-related enquiries:
Natasha Willis
nw@wpmlondon.com
Updates to This Policy
We may update this Privacy Policy from time to time.